When Intended Parents begin researching surrogacy agencies, one of the first things they see is Google reviews and star ratings. Many assume that a 4.8★ agency must be better than a 4.2★ one.
But in the world of surrogacy, these ratings can be misleading. Reviews may reflect marketing, selective solicitation, or even manipulation—rather than the true quality of care.
Why Reviews Matter—But Only So Much
- Provide insight into other families’ experiences
- Highlight agency responsiveness and communication
- Signal transparency (if reviews seem balanced)
However:
- Some agencies cherry-pick happy clients to leave reviews
- Negative reviews are sometimes hidden by legal threats
- Ratings may not reflect medical oversight or legal safety
Pitfalls of Trusting Google Ratings Alone
Reviews Often Reflect First Impressions
- Families may leave 5★ reviews after initial consultations, before seeing full costs.
Few Reviews Tell the Whole Story
- Agencies with dozens of reviews may look stronger than those with only a handful—even if the latter is safer.
Manipulation Is Common
- Fake reviews can be purchased
- Competitors sometimes post negative reviews
Ratings Don’t Measure Medical Safety
- A 5★ review doesn’t mean surrogates are properly screened or contracts are enforceable.
Case Study: Alice’s Experience
Alice chose an attorney-owned agency with high Google ratings. But when she faced severe pregnancy pain at 4:00 a.m., all she got was an answering service saying the office was closed. Alone and unsupported, she went to the ER and tragically suffered a miscarriage.
Despite the glowing reviews, her experience revealed the agency’s lack of 24/7 medical support.
When she switched to Surrogacy4All, she had the direct cell phone number of a physician on call 24/7. Alice now emphasizes that reviews don’t reveal what happens during emergencies—and strongly recommends physician-led agencies over relying on star ratings.
Ratings vs. Reality
| Factor | Google Rating Measures | Reality for Families |
| First impressions | ✅ Yes | ❌ Doesn’t reflect full journey |
| Cost transparency | ❌ Rarely | ✅ Must be asked directly |
| Medical oversight | ❌ No | ✅ Vital for safety |
| Surrogate wait times | ❌ No | ✅ Affects total timeline |
| Legal protections | ❌ No | ✅ Determines enforceability |
What to Look for Beyond Reviews
Licensing & FDA Registration
- Confirms legal and medical compliance.
Physician-Led Oversight
- Ensures surrogates are medically screened and parents have 24/7 support.
Transparency in Costs
- Does the agency show an “all-in” estimate including IVF and insurance?
Surrogate Matching Times
- Shorter wait times mean faster, safer journeys.
Real Case Studies & Testimonials
- Authentic stories like Alice’s give more insight than star ratings.
Expert Quote
“Google ratings are a snapshot of customer service—not a guarantee of safety. Families should look deeper into licensing, medical oversight, and transparency.”
– Dr. Rashmi Gulati, Medical Director, Patients Medical
Testimonials
“We almost picked an agency with 5★ reviews. But Surrogacy4All showed us that licensing and physician oversight mattered more.” – Raj & Anika, NJ
“Google reviews told us nothing about hidden insurance costs. Surrogacy4All explained everything upfront.” – Emily & David, TX
“Alice’s story reminded us not to judge by stars alone. Real care happens behind the scenes.” – Michael & Sarah, NY
FAQs
Q1: Should I ignore Google reviews entirely?
Ans : No—they’re helpful, but only as one piece of research.
Q2: What’s more important than reviews?
Ans : Licensing, physician oversight, insurance planning, and transparent costs.
Q3: How can I verify an agency’s credibility?
Ans : Ask for licensing documents, FDA registration proof, and a detailed cost breakdown.
Suggestions Links
- Licensed vs. Unlicensed Surrogacy Agencies – Why It Matters
- Physician-Led Surrogacy Agencies – Are They Worth the Premium?
- Why “Cheap” Surrogacy Isn’t Always the Best Choice
- Real Surrogate Stories – What Surrogates Want Intended Parents to Know
Next Steps
Don’t base one of the most important decisions of your life on star ratings alone. Choose an agency that combines licensing, physician oversight, and transparency to guarantee safe, successful outcomes.
Contact Surrogacy4All.com today :
Call : 1-212-661-7177 | Mail : info@surrogacy4all.com | Site : www.Surrogacy4All.com

Dr. Kulsoom Baloch
Dr. Kulsoom Baloch is a dedicated donor coordinator at Egg Donors, leveraging her extensive background in medicine and public health. She holds an MBBS from Ziauddin University, Pakistan, and an MPH from Hofstra University, New York. With three years of clinical experience at prominent hospitals in Karachi, Pakistan, Dr. Baloch has honed her skills in patient care and medical research.




